Customer reviews
Hotel Reine Mathilde Bayeux
Our Customer Satisfaction Index
90%
"Excellent"
based on 2525 reviews on 10 platforms
Our average:
- Customer Alliance 91%
- Agoda 88%
- Booking.com 91%
- Facebook 92%
- Google 88%
- HolidayCheck 85%
- Pages Jaunes 96%
- Petit Futé 80%
- Yelp 80%
- Zoover 93%
Critères d'évaluation
- Bedroom 4.46 / 5
- Situation 4.85 / 5
- Cleanliness 4.67 / 5
- Service 4.39 / 5
- Price 4.4 / 5
Excellent accommodations in a beautiful area of France.
Lovely hotel with bustling restaurant in very central part of Bayeaux, short walk to Cathedral and Tapestry
Très bon séjour dans l'hôtel, très bon dîner, excellent petit déjeuner
Hotel, restaurant & service were great. Only issue there was no elevator so being on the third floor was a little challenging.
Good, minor gripes not enough clothes hangers in wardrobe, merry go round ride outside of room.
Pleased
We loved the location! We were greeted with exceptional service and upgraded by the hotel at no extra cost to us. The room was clean and comfortable and even had a Nespresso machine in the room! The AC wasn’t on when we got to the room but it cooled off within 15 minutes. We had a wonderful stay in Bayeux and would come again to this hotel.
très bien accueilli par téléphone et à la réception par une charmante personne, d'ailleurs nous sommes resté une nuit supplémentaire. Le déjeuner impeccable.
Amazing location, very friendly and supportive people, good communication in English, good breakfast and dinner, a great terrace, we had the studio which is really great including kitchen. This is a great location in the middle of the Normandy invasion beaches if you want to see all of them. Free parking between 19 and 9. Bayeux is a wonderful place. Will come back for sure !
charmantes, gepflegtes Hotel in der Stadt Bayeux
Schönes sauberes zentral gelegenes Hotel. Leider kein Aufzug, Frühstück Französisch mit wenig Auswahl, muss man halt wissen. Durch die Lage an der Straße und der Brassetie unten nicht so leise. Aber für kurzen Aufenthalt empfehlenswert.
Appréciation générale, vous êtes un établissement d'excellence.
Cher client,
C'est avec joie que nous lisons vos mots. Nous sommes ravis de constater que vous avez passé un agréable séjour au sein de notre établissement, et que vous avez eu la chance de profiter d'un surclassement.
Nous vous remercions pour ces agréables commentaires à l'égard de notre restaurant, de l'accueil ainsi que de nos chambres.
Nous attachons beaucoup d'importance à la satisfaction de nos clients, c'est donc avec grand plaisir que nous découvrons votre commentaire.
Nous esperons vous recevoir pour un prochain séjour à Bayeux !
Cordialement,
Margaux
Perfecte ligging als uitvalsbasis voor bezichtigingen in Normandië, goede prijs, voor 's avonds dicht bij het centrum waar vele restaurants en bars zijn.
Dear Guest,
Thank you for your impressions about your experience in our establishment. We are surprised about the final rate.
As for the coffee machine in the breakfast , it offers you a large variety of choices and people don't have to wait to be served. It's a self service buffet so the coffee is with a self service machine. It's a small hotel/restaurant - but charming, so if you need more space maybe some other 4 or 5 stars hotels will give you space but not with the prices we do. Moreover, we have the terrace for the breakfast which is open, which is a nice place.
As for the restaurant we are sorry about the bad experience you had. We had a lot of people this night and mostly people have booked their table. Usually we don't refuse people but sometimes we have more people.
We would be pleased to receive again,
Kind regards
Barbara
Superbe expérience. Nous étions en couple et cela correspondait parfaitement à nos attentes
Good!
Dear Guest,
Thank you for leaving your impressions about your stay in our establishment.
We are glad to notice you enjoyed the room, the staff and the breakfast. However we are sorry about the bad experience you had in the restaurant.
We will tell the kitchen and we will do the necessary.
Kind regards,
Barbara
Perfetto
Excellent hotel: in particular the location, the food and the staff.
Everything we expected and more. Centrally located.
Inmejorable. Excelente. Las personas de recepción fueron muy profesionales y super amables. La habitación genial, muy cómoda. Nos fuimos muy contentos, lo recomendaremos a gente y si volvemos a Bayeux, repetiremos! Mil gracias
Great location. Highly recommended and the bustling bar restaurant is a good spot.
Un très beau hôtel au plein centre de Bayeux, silencieux et franchement merveilleux. C'est peut-être la configuration de ma chambre (no.38!) mais entre les au moins 50 hôtels "boutiques" que je connais en France, c'est sans doute le mieux.
Very satisfied with all aspects of our stay
Zeer prettig hotel.
Ligt mooi in het centrum
I loved the place. Would definitely recommend this place and come back again.
empfehlenswertes Hotel der gehobenen Klasse
Superb- will recommend to others. The lady on duty was extremely helpful- I don’t have her name. She even helped find free car parking!!
Bonne dans l'ensemble
This is the fourth stay at your hotel. The rooms and general hotel facilities are still very good. The restaurant has become very expensive and the staff were rude and abrupt to us on a number of occasions. The beer was especially expensive at €7.5 for a large beer, I could buy a beer for €3 just 50 metres away. For this reason we only had three breakfasts and didn't use the restaurant. Slightly disappointed.
Dear Guest,
Thank you for your impressions you left about our website.
First thank you for telling our rooms are clean and comfortable and the hotel close to town centre.
As for the breakfast, we propose a breakfast buffet at 11.50E but we also propose just coffee and croissant (and you don't pay 11.50E), you pay just what you eat. Next time don't hesitate to tell us what you want to eat. We will be pleased to propose you something else than the breakfast of course.
As for the staff we are glad you found the reception very good and we are sorry for the staff in the restaurant. We don't know what happened and we are sorry if you felt liked attacked. The staff is usually happy with the smile and always here for you.
We would be pleased to receive you for your fifth time !
Kind regards
Barbara
Excellent. Would stay here again.
Very happy with our stay. It was a last minute trip and very enjoyable.
Great place to stay
Cher client,
Toute l'équipe de l'hôtel Reine Mathilde vous remercie pour votre avis positif que vous nous avez laissé.
Nous sommes ravis que vous ayez passé un bon séjour dans notre établissement, que vous avez apprécié la propreté des chambres, la localisation de l'hôtel, le petit déjeuner, ainsi que notre accueil!
Nous faisons donnons toujours le meilleur afin de rendre le séjour de nos clients les plus agréables possibles, et c'est avez fierté que nous lisons vos mots.
En espérant avoir le plaisir de vous recevoir à nouveau lors d'un prochain séjour!
Cordialement,
Margaux
Dear Guest,
It is a pleasure for us to know that you had a nice stay in our establishment.
Thank you very much!
We will be happy to welcome you again for a future stay.
Kind regards,
Margaux
Very nice and safe and comfortable
Dear Melyssa,
All the staff thanks you for your nice comment you left.
We are glad to know that you had a pleasant stay in our hotel, that you found the room clean and comfortable.
We were very happy to receive you in our hotel and to help you.
We would be pleased to welcome you for a future stay!
Best regards,
Margaux
Dear Guest,
Thank you for leaving your impressions about our establishment.
We are sorry about the rates you gave since it means that your stay didn't reach your expectations.
The staff work hard to satisfy our guests and obvisouly failed with you and we are sorry.
Concerning the price we are not the most expensive hotel considering the area (we cannot be more central, located near everything) and considering the type of rooms. Even if you take the standard room you will have a queen size bed and air condition. The rooms can be small of course but their superficy is well stipulated in our website. We do also have bigger rooms. Maybe next time you should book a confort room or a prestige room.
As regard the cleaning of the room, we did the necessary with the staff. Sorry for the bad experience.
We would be pleased to receive you next time,
Kind regards
Barbara
Good value for money