Customer reviews
Hotel Reine Mathilde Bayeux
Our Customer Satisfaction Index
91%
"Excellent"
based on 2483 reviews on 10 platforms
Our average:
- Customer Alliance 91%
- Agoda 88%
- Booking.com 91%
- Facebook 92%
- Google 88%
- HolidayCheck 85%
- Pages Jaunes 96%
- Petit Futé 80%
- Yelp 80%
- Zoover 93%
Critères d'évaluation
- Bedroom 4.46 / 5
- Situation 4.81 / 5
- Cleanliness 4.67 / 5
- Service 4.43 / 5
- Price 4.41 / 5
- Restaurant 4.22 / 5
Everything we expected and more. Centrally located.
Inmejorable. Excelente. Las personas de recepción fueron muy profesionales y super amables. La habitación genial, muy cómoda. Nos fuimos muy contentos, lo recomendaremos a gente y si volvemos a Bayeux, repetiremos! Mil gracias
Great location. Highly recommended and the bustling bar restaurant is a good spot.
Un très beau hôtel au plein centre de Bayeux, silencieux et franchement merveilleux. C'est peut-être la configuration de ma chambre (no.38!) mais entre les au moins 50 hôtels "boutiques" que je connais en France, c'est sans doute le mieux.
Very satisfied with all aspects of our stay
Zeer prettig hotel.
Ligt mooi in het centrum
I loved the place. Would definitely recommend this place and come back again.
empfehlenswertes Hotel der gehobenen Klasse
Superb- will recommend to others. The lady on duty was extremely helpful- I don’t have her name. She even helped find free car parking!!
Bonne dans l'ensemble
This is the fourth stay at your hotel. The rooms and general hotel facilities are still very good. The restaurant has become very expensive and the staff were rude and abrupt to us on a number of occasions. The beer was especially expensive at €7.5 for a large beer, I could buy a beer for €3 just 50 metres away. For this reason we only had three breakfasts and didn't use the restaurant. Slightly disappointed.
Dear Guest,
Thank you for your impressions you left about our website.
First thank you for telling our rooms are clean and comfortable and the hotel close to town centre.
As for the breakfast, we propose a breakfast buffet at 11.50E but we also propose just coffee and croissant (and you don't pay 11.50E), you pay just what you eat. Next time don't hesitate to tell us what you want to eat. We will be pleased to propose you something else than the breakfast of course.
As for the staff we are glad you found the reception very good and we are sorry for the staff in the restaurant. We don't know what happened and we are sorry if you felt liked attacked. The staff is usually happy with the smile and always here for you.
We would be pleased to receive you for your fifth time !
Kind regards
Barbara
Excellent. Would stay here again.
Very happy with our stay. It was a last minute trip and very enjoyable.
Great place to stay
Cher client,
Toute l'équipe de l'hôtel Reine Mathilde vous remercie pour votre avis positif que vous nous avez laissé.
Nous sommes ravis que vous ayez passé un bon séjour dans notre établissement, que vous avez apprécié la propreté des chambres, la localisation de l'hôtel, le petit déjeuner, ainsi que notre accueil!
Nous faisons donnons toujours le meilleur afin de rendre le séjour de nos clients les plus agréables possibles, et c'est avez fierté que nous lisons vos mots.
En espérant avoir le plaisir de vous recevoir à nouveau lors d'un prochain séjour!
Cordialement,
Margaux
Dear Guest,
It is a pleasure for us to know that you had a nice stay in our establishment.
Thank you very much!
We will be happy to welcome you again for a future stay.
Kind regards,
Margaux
Very nice and safe and comfortable
Dear Melyssa,
All the staff thanks you for your nice comment you left.
We are glad to know that you had a pleasant stay in our hotel, that you found the room clean and comfortable.
We were very happy to receive you in our hotel and to help you.
We would be pleased to welcome you for a future stay!
Best regards,
Margaux
Dear Guest,
Thank you for leaving your impressions about our establishment.
We are sorry about the rates you gave since it means that your stay didn't reach your expectations.
The staff work hard to satisfy our guests and obvisouly failed with you and we are sorry.
Concerning the price we are not the most expensive hotel considering the area (we cannot be more central, located near everything) and considering the type of rooms. Even if you take the standard room you will have a queen size bed and air condition. The rooms can be small of course but their superficy is well stipulated in our website. We do also have bigger rooms. Maybe next time you should book a confort room or a prestige room.
As regard the cleaning of the room, we did the necessary with the staff. Sorry for the bad experience.
We would be pleased to receive you next time,
Kind regards
Barbara
Good value for money
goed voor kort verblijf
Dear M Steyaert,
Thank you for writing your impressions about our hotel.
We are sorry that our hotel did not meet your expectations.
You have booked a standard room in the main building which makes approximately 15 square meters which can be enough for one night. But know that we propose superior category like the comfort rooms (around 25 square meters) and prestige rooms (between 30 and 40 square meters). Concerning your room, we could have offered you a room without a sloped ceiling.
Can you tell us more about the cleanliness and the carpet ? If it was missing, we would have been able to give you one. We always do our best to give rooms to our customers of an irreprochable cleanliness.
We are surprised of your impressions about the restaurant, we offer many different homemade dishes like casual dishes ( omelettes, croque-monsieur, burgers…) with a non-stop service. We also offer dishes with meat or fish, also salads, vegetarian dishes, and local food.
We hope to see you again to let you see how much we improve ourselves since the satisfaction of our clients is one of our priorities.
Regards,
Margaux
It was fine
We had a great experience.
très bonne adresse
Very good. Excellent
We loved this hotel. We especially loved the location. Very nice staff.
Convenient and comfortable and surprisingly quiet.
We visited Bayeux after 4 days in Paris. We needed the quiet and relaxing atmosphere. Being central to the WWII museums and the Bayeux Tapestry rounded out the experience.
Dear Guest,
Thank you for your nice rates about our establishment ! We are surprised about 3/5 for the location since we cannot be more central in the city of Bayeux with everything around us.
We would be pleased to receive you again,
Kind regards
Barbara
Fantastic
Satisfaits dans l’ensemble. Nous n’avons pas pris le petit déjeuner car trop cher pour un déjeuner français (café ou chocolat avec croissants...).
un peu septique en arrivant , mais trés satisfait en repartant .
We loved everything about this small boutique hotel. We only stayed one night but it would be a great place for a longer stay due to the location and friendly atmosphere or the hotel and town.
Very enjoyable
C'est enregistré pour revenir! Et on le conseillera avec plaisir
A nice, clean hotel in a great location
We will stay here again and recommend this to our travel agent
Hotel à recommander pour toutes ses qualités pour un sejour à Bayeux